Merchant View

As a merchant you are able to perform additional actions on transactions that have been already created directly from WooCommerce Admin page.

Capture

Merchants who choose to set Authorize only at checkout (Authorize and Delayed Settlement) can capture their orders for a fixed period of time after the initial authorization.

  1. Navigate to WooCommerce | Orders.
  2. Click the order you want to capture.

WooCommerce Admin – Capture

Void

You should be able to void a sale transaction if the transaction is in the correct state ("Authorized" or "Captured").

  1. Navigate to WooCommerce | Orders.
  2. Select the order you want to void.
  3. When you click on Void button in WooCommerce, this transaction will be voided in Converge and the status of the order in WooCommerce will be “Cancelled”.

WooCommerce Admin – Void

Refund – full and partial

You should be able to partially or fully refund a transaction if the Converge status is “Captured”, “Settled” or “SettlementDelayed”.

  1. Navigate to WooCommerce | Orders.
  2. Select the order you want to refund.
  3. Click the grey Refund button to start.
  4. Specify the Refund amount.
  5. Optional: add refund notes in the Reason for refund field.
  6. Click Refund £X via Elavon Converge EU Gateway, where X is the amount to be refunded (updates automatically).

For full refunds, the amount should be equal to the Total available to refund amount.

For the partial refunds, the amount should be smaller than the entire amount.


WooCommerce Admin – Refund

In the Order Items, there will be a note that has been added to inform you that a refund has been processed. If a refund has been completed for the entire order, the order status will be automatically changed to Refunded.


WooCommerce Admin – Order notes for refund

 

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