Merchant View

As a merchant you will be able to perform additional actions on transactions that have been already created directly from OpenCart Admin page.

Capture

Merchants who choose to Authorize only at checkout (Authorize and Delayed Settlement) can Capture their orders for a fixed period of time after the initial authorization. Navigate to OpenCart -> Sales -> Orders and click the order you wish to capture. The Capture option can be found in the Order History section, tab Elavon Converge EU Gateway.


OpenCartAdmin – Capture

Void

You should be able to VOID Sale transaction if Sale transaction is in proper state ("Authorized" or "Captured"). Navigate to OpenCart -> Sales -> Orders. Select the order you wish to void. The Void option can be found in the Order History section, tab Elavon Converge EU Gateway. If you click on the Void button in OpenCart, this transaction will be voided in Converge, and the status of the order in OpenCart will be “Voided”.


OpenCart Admin – Void

Refund – Full and Partial

You should be able to partially or fully refund a transaction if the Converge status is “Captured”, “Settled” or “SettlementDelayed”. Navigate to OpenCart -> Sales -> Orders. Select the order you wish to refund. The Void option can be found in the Order History section, tab Elavon Converge EU Gateway. Specify the Refund amount.

For full refund, the amount should be equal to the total amount available for refund.

For the partial refund, the amount is smaller than the entire amount.


OpenCart Admin – Refund

In the History tab under the Order History Section, there will be a note that has been added to let you that a refund has been processed. If a refund had been completed for the entire order, the order status will be automatically changed to Refunded.


OpenCart Admin – Order notes for refund