Customer View

The following is an overview of the main features in the daily usage of the Converge Plugin.

Placing an order

To create new Authorization Only transaction using Elavon Converge EU Gateway plugin, make sure that Payment Action is set to Authorize and Delayed Capture, along with other options:

Enabled/Disable = Checked; Environment = Sandbox (in case of test transaction); Processor Account ID, Merchant Alias, Public Key, Secret Key = valid data provided by Converge

Payment Action = Authorize and Delayed Capture

To create a new Sale transaction, only the payment action option should be changed:

Enabled/Disable = Checked; Environment = Sandbox (in case of test transaction); Processor Account ID, Merchant Alias, Public Key, Secret Key = valid data provided by Converge

Payment Action = Authorize and Immediate Capture

Payment procedure is similar for guest and logged in user.

To initiate a payment via Converge:

  1. Access the Checkout page from Magento 2 store view.

  2. Populate Billing and Shipping Addresses.

  3. Select Elavon Converge EU Gateway as a payment method.

  4. Click Place Order.

Payment via Hosted Payments Page (HPP)

If HPP is selected in the configuration page, the HPP opens once a user select Elavon Converge EU and place the order.

Note: Actual HPP screen may vary depending on the options enabled in Converge. To customise the HPP, refer to the Converge User Guide.

From this page there are two options:

  • Cancel Payment

  • Pay

HPP – Cancel payment

If the user selects Cancel, the payment and the order is cancelled and user is redirected to the shopping cart. If needed, the user can then initiate a new order with the same products.


Cancel record and return to the shopping cart

HPP – Checkout

To continue with the order:

  1. Enter the card details (number, expiry date and security code)

  2. Click Pay.


Continue with Pay option

Two possible outcomes can happen after the user clicks Pay:

  • Payment is Declined

  • Payment is Accepted

HPP Checkout – Declined

When a payment is declined, the user is redirected to a failure page.


HPP – Payment is declined

HPP Checkout – Accepted

When a payment is accepted, the user is redirected to a page where a confirmation message and the details for the order are displayed.


HPP – Payments is accepted

Payment via Lightbox

If Lightbox is selected in the configuration page, the checkout page is the same as that of the HPP.

  • When Place Order is clicked, a new page displays containing information about the order (product name, price, quantity, and totals) and the option to Pay with Converge.

  • When Continue is clicked, a new page displays containing information about the order (number, date, total, and payment method) and the option to Pay with Converge.


Additional page with Pay button when Lightbox is selected

Clicking Pay with Converge opens the pop-up where users can enter the card details and pay.


Magento 2 Store – Lightbox

Similar to payment with HPP, the payment can be accepted or declined, and the behaviour in each case is the same.

 

Next: Merchant View