Refund and Void Transactions

On this page:

Overview

You can VOID or REFUND a transaction using:

Void a Transaction

You can VOID a transaction before it is settled with the bank the following morning and avoid unnecessary transaction charges.

Important:

  • A VOID transaction cannot be reactivated. Use this functionality carefully!
  • You cannot VOID a settled transaction. That requires a REFUND.
  • You cannot VOID Pay Pal or European Payments transactions.

Refund a Transaction

After a transaction is settled, you can no longer VOID it. Instead, you can:

  • REFUND any amount up to the value of the original transaction.
  • REFUND multiple amounts for the same transaction up to the value of the original transaction.

Important:

  • Always check the date of the original transaction you want to refund before processing.
  • The Opayo gateway archives all transactions that are older than 2 years old.
  • You cannot REFUND an archived transaction.
  • If you are refunding via the Shared protocol, wait for a success or failure response before retrying.

PayPal Transactions

You can REFUND a PayPal transaction and cannot VOID it.

European Payments

You can REFUND a European Payment transaction and cannot VOID it.