1. The customer orders from your site

A payment begins when your customer selects and orders one or more goods or services from your site.

You design your customers’ experience. When your customer is ready to place an order, best practice is to collect their:

  • Name
  • Email address
  • Delivery and billing addresses
  • Telephone number
  • (Optionally) the customer’s immediate IP Address

This personal data should be stored in your database together with the basket of goods or services your customer orders.

When your customer has confirmed their details and their order, you must present them with a 128-bit SSL secured payment page to complete.  Payment form fields should include the:

  • Cardholder Name as it appears on the card
  • Card Type
    (We record the values as VISA, MC, MCDEBIT, DELTA, MAESTRO, UKE, AMEX, DC, JCB)
  • Full Card Number
  • Card Expiry Date
    Note: Visa cards may be valid for up to 20 years.
  • Card Verification Value (CVV or CV2). This is the three digits printed on the signature strip or the four numbers printed on the front of an American Express card).
  • Cardholder’s Billing Address including the Postcode (when not already stored in your database).


❮ Back to Taking a PaymentNext: Step 2. ❯