On this page:
Overview
You can VOID or REFUND a transaction using:
- MyOpayo or,
- The Shared Protocol.
Void a Transaction
You can VOID a transaction before it is settled with the bank the following morning and avoid unnecessary transaction charges.
Important:
- A VOID transaction cannot be reactivated. Use this functionality carefully!
- You cannot VOID a settled transaction. That requires a REFUND.
Refund a Transaction
After a transaction is settled, you can no longer VOID it. Instead, you can:
- REFUND any amount up to the value of the original transaction.
- REFUND multiple amounts for the same transaction up to the value of the original transaction.
Important:
- Always check the date of the original transaction you want to refund before processing.
- The Opayo gateway archives all transactions that are older than 2 years old.
- You cannot REFUND an archived transaction.
- If you are refunding via the Shared protocol, wait for a success or failure response before retrying.
Refund a PayPal Transaction
You can REFUND a PayPal transaction and cannot VOID it.