February 2021 Release (R2020.4)

We regret our Release 2020.4 could not complete as planned on February 2 and any inconvenience this caused. The Release is rescheduled to February 11, 2021.


  • The changes previously required made by our non-Scoop NA Partners before April 1 are now DELAYED. Please refer to serial 3.1.
  • The changes previously required made by all our NA partners before April 1 are now required made for April 11. Please refer to serial 3.2.

We have improved our eBoarding API experience including:

  1. Global Experience Updates
  2. Europe Updates
  3. North America (NA) Updates

1. Global Experience Updates

1.1 Fusion Pay

Fusion Pay now supports the PCI Basic Fee type.

1.2 Global Lookup Table

The following codes are added to the global lookup table:

  • Desk 1500
  • D5ECA w/PP1500

1.3 New Multiple e-signature Feature

When using the Managed or Guided API flows you can now collect one or more business owner signatures. 

The Guided flow also supports the functionality for both single and grouped (multi-location) applications.

1.4 General Updates and Fixes

Fixes are made to correct:

  • An intermittent issue with the signing status in Guided flow.
  • CorrelationId failing in WebSphere.
  • An error in the customer e-Sign page.
  • Tiers missing Pricing Control validation.
  • Signing customers with an Extended Legal Name.

2. Europe Updates

2.1 Board European, non-Domestic Merchants

Our API now enables Partners operating cross-border and inside Europe to generate and present contractual documentation (in English) for e-signing of merchants who:

  • Operate in non-domestic markets.
  • Use EURO currency.
Note: Successful boarding may rely on additional factors. Consult with your Elavon Relationship Manager when you want to make changes.

Domestic markets include:

  • Denmark
  • Finland
  • Germany
  • Ireland
  • Norway
  • Poland
  • Sweden
  • United Kingdom


Countries in and not in scope.

In Scope

Out of Scope

European non-domestic countries that use EUR as currency:

  • Austria
  • Belgium
  • Cyprus
  • Estonia
  • France
  • Greece
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Portugal
  • Slovenia
  • Slovakia
  • Spain

European countries where Elavon doesn't do business or countries that don't use EUR currency:

  • Bulgaria
  • Croatia
  • Czech Republic
  • Gibraltar
  • Guernsey
  • Hungary
  • Iceland
  • Isle of Man
  • Jersey
  • Montenegro
  • Romania
  • Switzerland


2.2 Mandatory Change Notification: SFTP Document Uploads

Important: For reasons of compliance support for document uploads using SFTP will stop on April 1, 2021.

All Partners currently uploading documents using SFTP must be ready to use our API’s Upload Documents request by March 31, 2021.

Using the API, the flow is:

  1. /creditCheck
  2. /board
  3. /uploadDocuments

The uploadDocuments request is described in our eBoarding API Reference. Complete instructions have been issued where needed.

For support, please reach out to your Relationship Manager.

3. North America (NA) Updates

3.1 PCI Program Changes (REQUIRED)

Important: This update was originally required made by all non-Scoop NA Partners before April 1, 2021 and is now DELAYED.


3.1.1 Overview

Elavon is modifying the PCI Security Program method. In February 2021, we will add an additional Security Program option named PCI Plus.

The implementation date and details will be notified in good time to make the required changes.

3.2 Updated Partner Source ID (REQUIRED)

Important: The following updates are REQUIRED made by all NA eBoarding API Partners.

This advance notice outlines the technical updates required for API changes rescheduled to commence on April 11, 2021.

3.2.1 Overview

We will issue a new and unique client ID value to each Partner integrated with our eBoarding API.

The new client ID identifies the applications you submit using the eBoarding API and improves our support capability.

3.2.2 Dates

  • You can make the changes immediately.
  • All changes must be complete no later than March 31, 2021.
  • Implementation is required from April 1, 2021.

3.2.3 Instructions

  1. Receive your new and unique client ID.
  2. Replace the existing clientId value (“IDNA”) with your new and unique client ID in each of the following API operations:
    1. appendgroupdocumentpacket
    2. updatedocumentpacket
    3. boardstatus
    4. createdocumentpacket
    5. board
    6. uploadDocuments

For example, if the issued clientId is, “MYNEWID” then for each operation:

  1. Delete the clientId value, “IDNA”.
  2. Insert the issued clientId value, “MYNEWID”.

3.2.4. Support

For support, please connect with your Elavon Relationship Manager.

3.3 Look-up Tables

The following is added to the NA lookup table:

  • M70PP

3.4 Electronic Check Service (ECS) Update

Following this release, EnCircle will no longer be an ECS provider option. If you use the ECS option, then you should ensure you use the PAYA option by setting the EcsInfo serviceProviderType to PAYA.

3.5 General Updates and Fixes

Fixes are made to correct:

  • Uploaded documents not appearing on the NA Group applications status page.


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