Error Messages

We work hard to eliminate error messages from our platforms. This page lists the errors that our Partners may encounter most often when setting up and working with the eBoarding API.

Errors are arranged as:

 

eBoarding (formerly ID) error messages

Error Heading Action Required or Advised Notes

cvc-complex-type.2.4.a

Invalid content was found starting with element 'CASH_BACK'.
One of '{E_TOKENIZATION, SECURED_ENCRYPT}' is expected.

In this example, a specific value is being passed that cannot validate.

Invalid credit check token.

 

Check the correct token is being passed.

cvc-complex-type.2.4.b

The content of element 'businessInfo' is not complete.
One of '{registrationNumber, taxIDType, taxID, verifications, noPlates, agentNumber, relationshipMgrCode, mccCode, storeNumber, associationCodes, numberOfPartners, signDate}' is expected.

In this example, a specific value is missing and the wrapper cannot validate.

cvc-complex-type.2.4.b

The content of element 'LEGAL' is not complete.
One of '{streetNumber, lineTwo, lineThree, city, county, state}' is expected.

In this example, a specific value is being passed that cannot validate.

Unable to create new application

Please raise an incident with Provenir support at...

In this example, contact your Elavon Relationship Manager.

 

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Provenir error messages

Error Heading Action Required or Advised Notes

HTTP response '504:

Gateway Time-out' when communicating with
https://prod1.uk.provenir.com:8443/ProvEIDHTTP/ProvHTTPListener?Region=EID

The Gateway is not responding. Try again in a few moments time.

 

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GBAPI error messages

Error Heading Action Required or Advised Notes

ERROR Code: 911

'Internal System Error'

Typically seen during times of server maintenance. Try again in a few moments time.

Error encountered

...executing {http://www.elavon.com/schema/ApplicationWebResources/V1}
GlobalBoardingAPI_EU.processApplication.

Cause: Unrecoverable transport error encountered.

Request Timed Out to http://svpctysvcs02.servers.global.prv:9082/appdata/ApplicationService

Typically seen during times of server maintenance. Try again in a few moments time.

 

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HIMMS2 error messages

Error Heading Action Required or Advised Notes

ERROR Code: 71958-8862713

Description: 'form.merchant.product.errors.prohibitedMccCode'

The MCC Code entered is not permissible for use by Elavon.

ERROR Code: 31958960-8862366

Description: 'Himms returned business error.
Service name: MerchantServices;
Operation:requestCreditCheck;
SourceId: 3f8c4
Error Description: credit.approval.mid.legalname.error'

In this example, there is a mismatch in the legal name between HIMMS and the application.

ERROR Code: 71337948-8862372

Description: 'errors.service.product.senumbernotenteredforpsamex'

In this example, the application has a feature that is not compatible with AMEX.

Various

Description: 'SystemError Exception occurred with Himms service:

Try the operation again.

 

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