Back Office Configuration

Once the plugin has been successfully installed, follow the steps below to configure the various integration options supported.

  1. Login to the WooCommerce Admin Panel.
  2. Navigate to Settings | Payments.
  3. Select the Elavon Converge EU Gateway to see the options available for configuration.

WooCommerce Payments Configuration page with all fields. Each field is discussed in the following sections

Enable/Disable

By default, this option is disabled. This needs to be checked to ensure the Converge plugin option displays on the checkout page.

Enable/Disable field with checkbox selected to Enable Elavon Converge EU Gateway

Environment

This option allows you to switch between “Sandbox” and “Production environments”. Enable “Sandbox” to send transactions to your Elavon Converge EU Gateway “Test/UAT” Account. Enable “Production” to send transactions to your “Live Production” Account.

Note: The credentials for each environment are different.

The environment droplist field

Title

This option allows you to enter a specific title, this will be displayed as the payment method title which the customer will see during the checkout process. By default, the title is set to Elavon Converge EU Gateway.

The title text field

Debug Log

Debug logging can be enabled if you are having issues processing transactions correctly. All debugging messages are cleaned of sensitive information before being displayed, but as a best practice, do not enable this unless you are having issues with the plugin.

A checkbox in the Debug Log field is selected

Processor Account Id

The Processor Account Id is a unique ID that is used to identify merchants when connecting to Converge. The ID will be provided by the Elavon Converge Helpdesk.

Processor Account Id text field

Merchant Name

Trading as, operating as, doing business as, fictitious, or assumed name, which may be different than the legal name. This value is automatically received from Converge based on the value for the Processor Account Id.

The merchant name text field

Merchant Alias

The Merchant Alias is a unique ID that acts as a username for authentication. The ID will be provided by your Elavon Converge Helpdesk.

The merchant alias text field

Public key

The public key for your account, provided by your Elavon Converge Helpdesk.

The public key text field

Secret key

The secret key for your account, provided by your Elavon Converge Helpdesk.

The secret key text field

Payment action

This option controls how transactions are submitted to Converge. You may select either “Authorize and Immediate Capture” or “Authorize and Delayed Capture”. If you select “Authorized and Delayed Capture”, you must initiate a manual capture after the transaction has been submitted. This can be completed via the WooCommerce orders screen.

By default, this is set to “Authorize and Immediate Capture”.

The payment action droplist field

Integration option

Enable “Lightbox” if you would like to display the Elavon Converge EU Gateway hosted payments page as a pop-up on the WooCommerce payment page (uses javascript to show a pop-up window which appears seamlessly, keeping customers on your site for payment).

Enable “HPP” if you would like to redirect the customer directly to the hosted payment page on Elavon servers from the WooCommerce checkout page. (Cardholder information is collected securely and not stored on merchant server).

The integration option droplist field

Enable Saved Payment Methods

By default, this option is disabled. This needs to be checked to ensure the saved cards and Save for later use options are displayed on the checkout page.

The enable saved payment methods checkbox

Save for Later Use Message

This field allows the merchant to define a message that is displayed to the user when he is trying to save a card for later use. The default value is: “By placing your order, you agree with your card details being saved.”

The save for later use message text field with default value

Converge Email

This option allows you to choose if Converge should send emails to the shopper’s email address. By default, this option is set to no (disabled).

The converge email droplist field set to No

License Code

This value for this field is provided by Converge and should be sent with each transaction.

Note: This field is optional and can be left blank.

The license code text field

Dynamic Descriptor Settings

The options under this section affect what appears on your customer’s credit card statement.

Name

The value in the business name field of a customer's statement. Company name/DBA section and the product descriptor will contain an * in between. The name must be a max of 25 characters.

The name text field in the dynamic descriptor settings section

Phone

The value in the phone number field of a customer's statement. The phone must be a maximum of 20 characters.

The phone text field in the dynamic descriptor settings section

URL

The value in the URL/web address field of a customer's statement. The URL must be 13 characters or shorter.

The URL text field in the dynamic descriptor settings section

Proxy Setting

If your system uses a proxy server to establish the connection between WooCommerce and Converge, set API Uses Proxy to “Yes” and complete the Proxy Host and Proxy Port fields.

The proxy setting text fields in the dynamic descriptor settings section

 

Next: Shopper View