Shopper View

The following is an overview of the main features in the daily usage of the Converge Plugin.

Placing an order

To create a new Authorization Only transaction using Elavon Converge EU Gateway plugin, make sure that Payment Action is set to Authorize and Delayed Capture, along with other options:

Enabled/Disable = Checked; Environment = Sandbox (in case of test transaction); Processor Account ID, Merchant Alias, Public Key, Secret Key = valid data provided by Converge

Payment Action = Authorize and Delayed Capture

To create a new Sale transaction, only the payment action option should be changed:

Enabled/Disable = Checked; Environment = Sandbox (in case of test transaction); Processor Account ID, Merchant Alias, Public Key, Secret Key = valid data provided by Converge

Payment Action = Authorize and Immediate Capture

Payment procedure is similar for guest and logged in user.

To initiate a payment via Converge:

  1. Access the Checkout page from OpenCart store view.

  2. Populate Billing and Shipping Addresses.

  3. Select Elavon Converge EU Gateway as a payment method.

  4. Click either Place Order or Continue (depending on the selected integration method).

Check out screen with Elavon Converge EU Gateway selected as the preferred method of payment and the Continue button is active

Payment via Hosted Payments Page (HPP)

If HPP is selected in the configuration page, the HPP opens once a user select Elavon Converge EU and place the order.

Payment screen where card information is entered; Pay button is active

Note: Actual HPP screen may vary depending on the options enabled in Converge. To configure the HPP, refer to the Converge User Guide.

From this page there are two options:

  • Cancel Payment

  • Pay

HPP – Cancel payment

If the user selects Cancel, the payment and the order is cancelled and user is redirected to the shopping cart. If needed, the user can then initiate a new order with the same products.

Checkout screen after user canceled initial order
Cancel record and return to the checkout page

HPP – Checkout

To continue with the order:

  1. Enter the card details (number, expiry date and security code)

  2. Click Pay.

Check out screen with card information fields and Pay button is active
HPP – Continue with Pay option

Two possible outcomes can happen after the user clicks Pay:

  • Payment is Declined

  • Payment is Accepted

HPP Checkout – Declined

When a payment is declined, the user is redirected to a failure page.

Pay indicating the payment is declined with possible reasons of Insufficient Funds or Verification Failed. Continue button is active
HPP – Payment is declined

HPP Checkout – Accepted

When a payment is accepted, the user is redirected to a page where a confirmation message and the details for the order are displayed.

Page indicating the payment is accepted and Continue button is active
HPP – Payments is accepted

Payment via Lightbox

If Lightbox is selected in the configuration page, the checkout page is different from that of the HPP, as it contains the Continue button instead of the Place Order button.

Checkout page for payment using Lightbox
OpenCart Store – Checkout page when Lightbox is selected

Similar to payment with HPP, the payment can be accepted or declined, and the behaviour in each case is the same.

Stored shopper

For the logged-in users that select the option Save for later use on the checkout page, the details are saved in Converge. If a user changes the details (name, address) and creates a new order using the Save for later use option, the profile is also updated in Converge.

Stored card

Add card

Logged in users have additional options to store credit cards used for payment on HPP, so it can be used for future payments without leaving the OpenCart store.

In order to do this, you need an active account created in the OpenCart store and to be logged in before reaching the checkout page. After doing that, on the checkout page, there is an additional option to store card for later use:

OpenCart Store - Save Card for Later Use

Once you make a successful payment, with this option selected, the card used to process payment in both Converge and OpenCart is saved.

To view card stored in OpenCart you should navigate to the following screen:

  • OpenCart Store (Logged In) -> Checkout -> Step 6: Confirm Order

OpenCart Checkout Page – Cards stored in OpenCart

Delete card

You have an option to delete a stored card directly from OpenCart. Click Delete next to the card to delete it from Converge. If the merchant deletes card from Converge, synchronization with OpenCart does not exist so the user is still able to see the card in OpenCart with an option to delete it manually themselves.

Pay with stored card

Once the card is stored, you can use it to initiate a payment. To do that, perform the same steps as for HPP payment for the logged-in user until the checkout page. The stored cards will be visible below the payment method name and you can select one of them to pay for the next order:

OpenCart Checkout Page – Cards stored in OpenCart

Once you click on the Place Order button, API call to the Converge will be made in the background, and depending on the response we will get:

  • Error message - in case the payment is declined by Converge
  • Newly created order number - in case the payment is accepted by Converge


Next: Merchant View