Merchant View

Merchants are able to perform additional actions on transactions that have been already created directly from the OpenCart Admin page.

Capture

Merchants who choose to authorize only at checkout (Authorize and Delayed Settlement) can capture their orders for a fixed period of time after the initial authorization.

To capture an order:

1. Navigate to OpenCart | Sales | Orders.

2. Click the order you want to capture.

   The Capture option can be found in the Order History section, in the Elavon Converge EU Gateway tab.

Void

Merchants are able to cancel sale transactions when the sale is in either Authorized or Captured state.

To void a sale transaction:

1. Navigate to OpenCart | Sales | Orders.

2. Select the order you want to cancel.

3. Click Void.

   The option can be found in the Order History section, in the Elavon Converge EU Gateway tab.

4. The transaction is voided in Converge, and the status of the order in OpenCart becomes Voided.

Refund – Full and Partial

You should be able to partially or fully refund a transaction if the Converge status is “Captured”, “Settled” or “SettlementDelayed”.

To refund an order:

1. Navigate to OpenCart | Sales | Orders.

2. Select the order you want to refund.

3. Click Void.

   The option can be found in the Order History section, in the Elavon Converge EU Gateway tab.

4. To proceed with refunding:

   • For full refund, the amount should be equal to the total amount available for refund.

   • For the partial refund, the amount is smaller than the entire amount.

   
   
   

   In the History tab under Order History, a note is added stating that a refund has been processed. If a refund had been completed for the entire order, the order status automatically changes to Refunded.