Customer View

Placing an order with subscription products

You can select products with subscriptions from the store and add them to the cart. After choosing a subscription product, the details can be reviewed by opening the shopping cart.

Magento 2 Store – Product with subscription options
Magento 2 Store – Product with subscription options

In cart, you will also find the ‘Recurring Totals’ which contains information about the amounts that must be paid (including also discounts, taxes or handling & shipment – if any of these exists).

Magento 2 Store – Cart with subscription product with Recurring Totals
Magento 2 Store – Cart with subscription product with Recurring Totals

When choosing to pay with an already saved card, a message is being displayed: ‘By placing your order, you agree to the recurring charges.’

Magento 2 Store – Paying with an already saved card
Magento 2 Store – Paying with an already saved card

If paying with a new card is selected, the following message is displayed: ‘Your info and card details will be saved. Subscriptions must be tied to your profile in order to process recurring payments.’  along with ‘By placing your order, you agree to the recurring charges.’

Magento 2 Store – Paying with a new card
Magento 2 Store – Paying with a new card

The initial order will contain the list of related Converge subscriptions.

After a transaction with a subscription product is done, you will find the Related Converge Subscription and Renewal Converge Transactions in My Account > My Order > order details view.

View and edit subscriptions

Customers can view their subscriptions by navigating to the following screen: Magento Store > My Account > Converge Subscriptions.

Magento 2 Store – List of subscriptions
Magento 2 Store – List of subscriptions

After selecting a subscription, you can view the details about the status, products and related orders and address information. Also, if the status allows, you can change the payment method or cancel the subscription.

Magento 2 Store – Detailed view for a subscription
Magento 2 Store – Detailed view for a subscription

Clicking on ‘Change payment method’, will redirect you to a page which contains the Converge subscription number, product, current payment method and changing the payment method section.

Magento 2 Store – Change payment method with an existing saved card
Magento 2 Store – Change payment method with an existing saved card

Choosing ‘Add New Card’ will open a form in which the new card details can be entered, and after the operation is done, the card is saved in ‘Saved Payment Methods’.

Magento 2 Store – Change payment method to a new card
Magento 2 Store – Change payment method to a new card

If the status will allow it, cancelling the subscription is done by clicking the ‘Cancel’ button. A pop-up will be displayed containing the following message: ‘Cancelling the subscription will stop all upcoming scheduled payments from processing.’

Magento 2 Store – Cancel action
Magento 2 Store – Cancel action